Kirkland Nissan

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Sales
amazing team
55
this guys in keywest ford knows how to go above and beyond in terms of customer satisfaction. we purchased a vehicle last week and all within 3 hours everything was done. the guys are really time efficient. robert was there all theway from the start to explain everything we need to know about the vehicle. he was very friendly. michelle was the best in getting us approved for the loan as well as finding the best rates for us. you will just notice the entire office staff working closely in a very happy environment.
Sales
Horrible and rude managers
15
Recently had some service work done on my 2016 Ford Taurus (wheel bearing + oil change) No complaints for the service work as it was done quickly but very bad experience regarding a damaged tire caused by the dealer which they denied to take responsibility for. (Inside of the tire sliced caused by hoist floor arm) I spoke with Sue and Tony both who were very rude to me regarding this concern. Exact words from Tony himself ***(we don't take responsibility for any tire issues). I told him I will see you in person with my dad and speak with you about this issue and his response (well you can come down if you like with your dad, uncle or whoever but I don't want to see you,) completely unacceptable responses especially being managers. I was not notified of the tire damage and they did not phone me to ask if i wanted the tire replaced especially being on the sidewall which is a major safety hazard only notes in the inspection report stating small cut in left front tire. I told Tony i shouldve been notified of the damaged tire and asked what if the tire blew on the highway causing a major accident? and he just brushed it off like it wasn't a big deal and laughed it off. My vehicle had a previous accident but is still under ford factory warranty because of the previous accident Tony and Sue both threatned me if I proceed any further regarding this tire issue they will deny my warranty claim because of my vehicle being in an accident. And i will have to pay the whole amount. Currently made a claim with Ford Canada regarding this matter and hope to get this resolved.
Sales
Key West is a Reputable Dealership
55
I have been dealing with Key West for quite a few years for both purchasing and servicing of my FORD cars. I have always found them to be sincere, helpful and easy to deal with for my purchases and listen to what you are asking for. As far as servicing, they are honest and go the extra to make sure you are happy.
Sales
Key West Ford
55
We went to Key West because they had an excellent selection of pre-owned Ford Flex's in stock. We were coming in from out of town to make the purchase, so arranging to have the vehicle available for test drives, getting some service work done prior to taking possession, and then getting the vehicle to us in Kelowna required some coordination. Overall, there were a lot of moving parts to this deal, but Colton the service rep handled everything smoothly and got us into our new car. We're very happy with our new car and with all aspects of our experience at Key West.
Sales
Excellent
55
I recently needed a new vehicle and had a wonderful experience last time I bought new vehicle at key west ford so once again I go and visit the wonderful people at key west , and sure enough they go above and beyond to help me into another vehicle. I recommend visit key west ford if looking for a vehicle , I’m a customer for life won’t go anywhere else. Mike P
Sales
Key west
4.65
Friendly knowledgeable staff. They truly know how to treat people. Robert made me feel welcome and I will recommend Key West to my family and friends
Sales
My search for a family SUV
55
Having worked in the service industry myself for over 15 years I appreciate good customer service when I see it. My experience with the team at Key West Ford was exceptional. From Yashar in the service department to Rob Vanoverschot and Mike Nokes in the sales office the experience was always friendly, professional and most importantly one where I felt my family's needs were of the highest priority. We test drove many SUV's of different makes and models and our final decision was unanimous. The Ford Explorer Sport ticked all the boxes for us and more with the quality of the drive, tech package, moon roof and mid console and captain's seats for the kids. A gorgeous vehicle and one we can't wait to drive and take on many long family road trips! Thank you Key West Ford, you guys are awesome!
Sales
Great experience
55
Jag Dhillon was very willing to work out a deal with us and made us feel comfortable with our decisions. Definitely recommend Jag and Key West Ford.
Sales
Thank you for your help
4.65
We just purchased a car from Peter Olson and it was great shopping experience with him. Peter was very knowledgeable about cars, and introduced a lot of detailed features to us. During the price negotiation, we didn't feel push, he worked hard to get the best price for us. Highly recommend to buy a car with him.

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