I Had the pleasure of buying a used Ford Focus ST from Key West Ford about a month ago after having a bad experience at another dealership. We went to look at the car, Ian came out and greeted us and then left us alone unless we had questions, he wasn't pushy or aggressive which was a nice change. I decided to take the car to my shop to do my own mechanical inspection, car checked out except for a small oil leak, but I decided to pull the trigger since it would be repaired under warranty. This was my first time financing a car but Ian, Gurj and Michael Nokes explained everything in great detail and didn't rush anything. Brought the car home and waited a few days to book it in to get the oil leak repaired. I phoned the Key West service department and was helped by Tony and Sue and made the appointment. Two days later I went to pick up the car and being a mechanic, decided to bring the car back to my shop to check out the repair which was done very well. A week later I phoned the parts department to ask about some accessories and was happy to see that the amazing customer service covers the entire dealership. Michael even phoned me a few days after to ask me how I liked the car, he also answered every question I had after buying the car promptly and thoroughly. This is an amazing dealership with amazing customer service, I would go to Key West Ford even if I wasn't buying a Ford. Thank you Ian, Gurj, Michael, Sue, Tony and everyone else at Key West Ford for taking the stress out of buying a car.
Bought a used vehicle quick and easy!
We walked into dealership and found Jag as we had dealt with him before. We had no intentions of buying a vehicle that day but left very happy with our new Elantra!
Total beginner at used car purchase. My salesperson Nik cheerful honest and well-informed found me the ideal car Kia Rio 2016 for a super price. The entire team were entirely supportive and straightforward: management Michael;financing Gurj and Michelle; and customer service,Meghan kept all their promises, and stood by until I drove off .the lot. in great happiness and relief for a first time used car buyer
Shopped & bought my car after test driving 3 cars
Thank you Key West Ford 👍
Quick - efficient and trustworthy dealership looking forward to sharing my experience and will recommend them anyone who may need a new or used car.
Jag understood what kind of vehicle I wanted and found a perfect match. I got the SUV I wanted at a better price than I expected. Great service!
For a while, I was interested in upgrading my car with a newer one. I spent a lot of time on internet searching for the right car and the right price and I picked 2015 Ford Fiesta Titanium at Key West Ford.
On their website I found all details, pictures and specs so I made a call. I talked to Jag in Sales and arranged a test drive. From that moment everything was going smoothly. Kal Bhatti, Sales Manager, did a great job to appraise my car and was very pleasant and pretty straight forward about the price of the car. Nick and Gurj in Business Office took their time to get me the best interest rate possible and monthly payments affordable.It was all done in no time and without any pressure and I felt so comfortable dealing with all of them.
I found a couple of minor things to be done on the car and Jag took care of it and it was ready for delivery on next day. The car was clean inside and out, I had a feeling that I bought a brand new car.
I shared my experience with many friends and relatives and recommended the Key West Ford as a place to buy a car.
Grat job guys!!!
Good and quick
I have liked the staff, they know where they are going, it is easy too to contact them and now I have a great car.
Found just the car I needed
I came to Key West Ford looking for a used vehicle within a strict budget. When my first choice was out of my price range, Jag asked about my needs an preferences and found me a perfect fit for at a better price.
Amber is the best they have, by far
Amber is the only service advisor at Key West I trust. She's a straight shooter and doesn't make things up or make promises she can't keep. I was at my wits' end when dealing with Tony, I was ready to walk away from the dealership entirely, but Amber, with Sue's help, restored some faith in them. They are still slow, and a little too expensive, but since they are local to me, I will stick with them, so long as it's Amber I am dealing with. If she's not there that day, I don't even bother.
(Posted on Apr 9, 2018 at 09:03AM by Michelle Bogle)
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